Organization Information

CNIW was formed in 2019 with the mandate of promoting immigrants' well-being through research, knowledge dissemination, community service, and mentor-ship, particularly for immigrants from China and other Asian countries.

Currently, in partnership with WCCYC and WeSupport, we are launching the COVID-19 Emergency Support for Chinese Canadian Community Project to provide mental health support to Chinese Canadians in the Greater Toronto Area who are vulnerable to experience racism and xenophobia as a result of the pandemic. The supports include a series of mental health promotion workshops, a mental health tele-support hotline, and free psychotherapy treatment service. This project is funded by the Government of Canada’s Emergency Community Support Fund led by Employment and Social Development Canada, the Canadian Red Cross Society to support individuals who are most vulnerable to the health, social and economic impacts of COVID-19.

These postings will remain open until filled with immediate interviews for qualified applicants.

  1. Mental Health Specialist Team Manager

Start Date: Aug 30, 2020

Employment Terms:

Part-time, Aug 30 - Nov 21 of 2020.  

Job Summary:

This is a management position that requires a strong ability to work independently. The ideal candidate would be a creative problem-solver with a positive attitude, who thrives in a collaborative, fast-paced working environment. A solid record in crisis intervention and psychotherapy is a mandatory. The Mental Health Specialist Team Manager will report to Mental Health Project Management Team.

Since this is a work from home role, candidates must have access to:

  • Stable telephone and high-speed internet
  • Workspace that supports confidentiality with minimal distraction
  • A personal computer (i.e. password-protected) with secure and reliable internet connection during all of your shifts

Responsibilities:

  • Manage the Mental Health Specialist Team and Hotline operation
  • Provide supervision to the Mental Health Specialists and monitor their daily activities remotely
  • Ensure the smooth and efficient day-to-day hotline operation, record keeping and data collection to fulfil funder’s requirements
  • Collaborate with the Project Coordinator for Mental Health Specialist team training
  • Identify the needs of the team members and provide support accordingly
  • Act as the liaison between mental health specialist team and the therapist team
  • Provide bi-weekly report to the Project Management Team with regards to the hotline activity and therapy treatment referrals
  • Other tasks as assigned

Qualification and Skills:

  • Social worker or social service worker degree is mandatory
  • Strong risk assessment and crisis intervention skills
  • Good clinical judgement and understanding of your responsibilities regarding confidentiality
  • Ability to work in a fast-paced environment and to multi-task when needed
  • Excellent communication, facilitation, and decision-making skills
  • Excellent interpersonal skills and the ability to work collaboratively with all team members
  • At least 10 years of working experiences in the Metal Health related fields is a plus.
  • Knowledge of community resources and mental health systems.
  • Strong work ethic and professionalism
  • Proactive and efficient problem-solving skills
  • Competence in relevant computer applications, particularly Microsoft Office.
  • 2 years of management experience working with virtual groups.
  • Proficiency in Mandarin and English.
  • A strong sense of commitment to anti-racism and diversity
  • Mental Health Specialist – Multiple Positions

Employment Terms: Part-time, 14 hours/week, 4 hours/day, Aug 24-Nov 24 of 2020.

Work date: odd days & even days.

Shift: 9:00am-13:00pm; or 13:00pm-17:00pm; or 17:00pm-21:00pm.

Job Summary:

A Mental Health Specialist is responsible for answering calls received through our Mandarin-speaking mental health Hotline. The ideal candidate would be a high efficiency problem-solver with a positive attitude, who thrives in a collaborative, fast-paced working environment. Some experience in mental health training and crisis intervention is an asset. The Mental Health Specialist will report to Mental Health Specialist Team Manager.

Since this is a work from home role, candidates must have access to:

  • Stable telephone and high-speed internet
  • Workspace that supports confidentiality with minimal distraction
  • A personal computer (i.e. password-protected) with secure and reliable internet connection during all of your shifts

Responsibilities:

  • Support clients on Zoom live chat/hotline.
  • Answer the hotline calls in a compassionate and professional manner
  • Provide crisis intervention, emotional support, information, or referrals to our therapist team for treatment in a non-judgmental manner
  • Adhere to all policies and procedures
  • Reliably adhere to assigned schedules with punctuality for an assigned shift
  • Return voicemail and emails from callers and community partners
  • Attend our intensive crisis intervention training, regular weekly training and mandatory team meetings
  • Submit hotline paperwork within 8 hours following a shift
  • Other tasks as assigned
  • Support the groups on WeChat.
  • Monitor the WeSupport WeChat groups to ensure SOP is followed consistently by group members. Working with the volunteer on duty for group facilitation
  • Answer relevant logistic questions
  • Refer group members to hotline for individual support or other service providers, e.g., psychotherapists, GP, etc.
  • Conduct/Engage group discussions
  • Identify potential individuals who need one-on-one emotional support services.

Qualification & skills:

  • A Bachelor’s degree in Social Work, Psychology or other related field preferred
  • Strong empathy and listening skills
  • Ability to work in a fast-paced environment and to multi-task when needed
  • Strong work ethic and Professionalism
  • Excellent communication, facilitation, and decision-making skills
  • Excellent interpersonal skills and the ability to work collaboratively with all members of the team
  • Knowledge of community resources and mental health systems.
  • Proactive and efficient problem solving skills.
  • Competence in relevant computer applications particularly Microsoft Office.
  • Sound experience working with virtual groups.
  • Proficiency in Mandarin and English.
  • A strong sense of commitment to anti-racism and diversity
  • Those with Mental Health training experience will be prioritized
  • Project Coordinator

Employment Term: Full time, 3 Months

Start Date: August 30, 2020

Job Summary:

This is a support position that requires an ability to work independently. The ideal candidate is an efficient and effective problem-solver with a positive attitude who thrives in a collaborative, fast-paced working environment. A solid background in administration, project management and coordination will be mandatory. The Mental Health Specialist will report to the Mental Health Project Management Team.

Since this is a work from home role, candidates must have access to:

  • Stable telephone and high-speed internet.
  • Workspace that supports confidentiality with minimal distraction.
  • A personal computer (i.e. password-protected) with secure and reliable internet connection during all of your shifts

Responsibilities:

  • Plan and coordinate the project initiation, and the establishment of operating policies and procedures under the direction of Mental Health Project Team
  • Promote hotline service capacity through building connections with community-based organizations and volunteer groups
  • Prepare and organize workshops and training sessions
  • Ensure the smooth and efficient day-to-day operation of project deliverables; acts as the primary administrative contact for internal staffs and as the principle operational liaison for other service providers, funding agencies and regulating bodies
  • Monitor the progress of project deliverables; develop and maintain records of all related activities, and prepares periodic and ad hoc reports, as required by board members, administrators, funding agencies, and/or regulatory bodies
  • Coordinate with the mental health therapy provider and ensure quick and adequate services for those in need
  • Work with individuals on Zoom live chat/hotline or in WeChat groups.
  • Other tasks as assigned

Qualifications and Skills:

  • Strong project management and coordination experiences is mandatory.
  • Sound team-work and community collaboration skills.
  • Knowledge of community resources and systems.
  • Excellent communication skills.
  • Strong work ethic and Professionalism
  • Proactive and efficient problem solving skills
  • Competence in relevant computer applications particularly Microsoft Office
  • Sound experience working with virtual groups
  • Proficiency in Mandarin and English
  • A strong sense of commitment to anti-racism and diversity
  • Those with Mental Health training experience will be prioritized.

Eligibility

Applicant must be

  • a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act* and;
  • legally entitled to work according to the relevant provincial / territorial legislation and regulations

Apply

Please forward your cover letter and resume to: info@cniw.org. These postings will remain open until filled with immediate interviews for qualified applicants.